1. Parties & Definitions
1.1 “Ashland” means Ashland Engineering Ltd, a company incorporated in England and Wales.
Registered office: 23 Erica Road, Stacey Bushes, Milton Keynes, MK12 6HS
Company number: 7417764
VAT number: GB 122765913
1.2 “Customer” means the person, firm, or company purchasing goods and/or services from Ashland.
1.3 “Contract” means the agreement between Ashland and the Customer comprising the Quotation, these Terms and Conditions, and any expressly referenced documents.
1.4 “Goods” means any products manufactured or supplied by Ashland.
1.5 “Services” means any fabrication, machining, design, or related services provided by Ashland.
2. Scope of Work
2.1 The scope of work shall be strictly limited to that expressly described in:
- Ashland’s written quotation; and
- Any drawings, specifications, or notes expressly referenced within that quotation.
2.2 No work is included unless explicitly stated. Any work outside the agreed scope constitutes a Variation and shall be subject to Clause 4.
3. Quotations and Orders
3.1 Quotations are valid for 10 days unless otherwise stated.
3.2 No contract shall be formed until:
- The Customer accepts the quotation in writing; and
- Any required advance or pro-forma payment has been received.
3.3 These Terms and Conditions shall apply to the Contract to the exclusion of any customer terms.
4. Variations & Additional Work
4.1 Variations must be approved in writing by the Customer. Email approval is sufficient.
4.2 Variations shall be charged on a time and materials basis, unless otherwise agreed:
- Labour: £40 per hour
- Materials: charged at Ashland’s normal selling price
4.3 Ashland shall not be obliged to carry out any variation until written approval is received.
5. Pricing and Payment Terms
5.1 Prices are exclusive of VAT unless stated otherwise.
5.2 Payment structure:
- First order: Pro-forma payment required
- Second order: Pro-forma payment required
- Thereafter: 40% payable upfront, with the balance due 15 days from delivery
- Ashland Engineering can vary or waive the deposit at their discretion as stated in the quotation.
5.3 Definition of delivery: Collection of goods by the customer or completion of the job and notification of the same to the customer by Ashland Engineering. Or delivery of goods by the specified delivery method listed in the quotation. Signed proof of delivery will take the form of Delivery Note and/or photos.
5.4 Late payments shall attract:
- Interest at 8% per month of the open balance.
- An administration fee of £50 + VAT for invoices overdue by 30 days or more.
5.5 Ashland reserves the right to suspend work or delivery for overdue accounts.
6. Delivery and Lead Times
6.1 Lead times are estimates only unless expressly stated as guaranteed.
6.2 Ashland shall not be liable for delays caused by:
- Customer actions or omissions
- Late approvals
- Supply chain delays
- Force Majeure events
7. Use of Images
7.1 Ashland may photograph or record images of Goods or Services for:
- Marketing
- Portfolio
- Website and promotional use
7.2 If the customer does not want Ashland Engineering to use images for the above purposes then this should be notified in writing prior to commencement of the job.
8. Client Responsibilities
8.1 The Customer shall:
- Provide accurate information, drawings, and specifications
- Ensure timely approvals and decisions
- Ensure access for delivery or collection
8.2 Ashland shall not be responsible for errors arising from Customer-supplied information.
9. Materials and Substitution
9.1 Where materials are specified by the Customer, Ashland shall not be responsible for suitability unless expressly agreed.
9.2 Ashland reserves the right to substitute materials of equivalent specification where necessary.
9.3 Customer-Supplied Materials and Donor Parts: Where the Customer supplies materials, components, or donor parts for use in the Services, Ashland shall take all reasonable care in handling and processing such items.
9.4 The Customer acknowledges that manufacturing, machining, welding, and fabrication processes carry an inherent risk of damage or scrappage, particularly where the history, condition, or material specification of customer-supplied items is unknown.
9.5 Ashland shall not be liable for the loss, damage, or scrappage of customer-supplied materials or donor parts arising during the normal course of the agreed work, provided that Ashland has taken reasonable measures to avoid such loss.
10. Quality, Inspection & Acceptance
10.1 The Customer shall inspect Goods within 5 working days of delivery.
10.2 Goods shall be deemed accepted unless written notice of non-conformance is provided within that period.
10.3 Rejection is permitted only for failure to conform to agreed drawings or specifications.
10.4 Manufacturing Tolerances: Unless expressly stated otherwise in the quotation or agreed drawings, all Goods shall be manufactured to normal manufacturing tolerances commensurate with the manufacturing process, material type, and method used.
10.5 Where tight tolerances, special finishes, critical dimensions, or non-standard inspection requirements are required, these must be clearly specified in writing by the Customer in advance and expressly approved by Ashland Engineering Ltd prior to commencement of work.
10.6 Ashland shall not be responsible for non-conformance arising solely from tolerance expectations that were not expressly stated, agreed, and costed as part of the Contract.
11. Emergency / Priority Work
11.1 Work requested outside normal lead times may be treated as priority work.
11.2 Priority work shall attract a premium of 50% and shall be identified as such in the quotation.
11.3 Written confirmation is required before commencement.
12. Storage & Delayed Collection
12.1 Goods not collected or accepted within 5 working days may incur storage charges.
12.2 Storage charges shall be £25 per week.
12.3 Ashland accepts no liability for stored goods beyond reasonable care.
13. Warranty & Defects
13.1 Ashland warrants that Goods shall conform to the agreed specification for 3 months from delivery.
13.2 Warranty excludes:
- Fair wear and tear
- Misuse or improper installation
- Customer-supplied materials
- Customer-provided designs
14. Limitation of Liability
14.1 Ashland’s total liability shall not exceed 50% of the value of the order.
14.2 Ashland shall not be liable for:
- Loss of profit
- Loss of business
- Indirect or consequential loss
15. Cancellation & Termination
15.1 Orders may not be cancelled without Ashland’s written consent.
15.2 Costs incurred up to cancellation shall be payable in full.
16. Retention of Title
16.1 Title to Goods shall remain with Ashland until payment is received in full.
16.2 Until title passes, Ashland shall be entitled at any time to require the Customer to deliver up the Goods to Ashland and, if the Customer fails to do so promptly, to enter any premises of the Customer or any third party where the Goods are stored in order to recover them.
16.3 Ashland shall be entitled to resell or otherwise dispose of recovered Goods and to apply the proceeds of sale against any outstanding sums owed by the Customer.
17. Force Majeure
17.1 Ashland shall not be liable for failure or delay due to events beyond its reasonable control.
18. Confidentiality
18.1 Both parties shall keep confidential any commercially sensitive information.
19. Health & Safety
19.1 Customers attending Ashland premises must comply with all health and safety requirements.
20. Subcontracting
20.1 Ashland may subcontract any part of the work unless expressly agreed otherwise.
21. Governing Law & Jurisdiction
21.1 This Contract shall be governed by the laws of United Kingdom.
22. Entire Agreement
22.1 This Contract constitutes the entire agreement between the parties and supersedes all prior discussions.